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Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you'll find answers to the most frequently asked questions about our services, how we can help you manage your household, and why hiring a personal assistant can make your life easier. If you have any further questions, feel free to contact us directly.

FAQ

- What services do Pepper's Personal Assistants offer?

At Pepper's Personal Assistants, we provide a wide range of services to help you manage your household efficiently. Our services include household management, meal planning, grocery shopping, appointment scheduling, laundry services, travel planning, and more. Whether you need a house manager or a family assistant, we've got you covered. Learn more here about our services.

- How do I hire a personal assistant from Pepper's

Hiring a personal assistant from Pepper's is simple. Just click here to schedule a call. During the consultation, we'll discuss your specific needs and match you with a curated household personal assistant.

- What makes Pepper's Personal Assistants different from other services or to hiring on my own?

Pepper's Personal Assistants stands out due to our personalized approach, highly trained staff, and commitment to excellence. Our assistants undergo rigorous training and are dedicated to providing top-notch service tailored to your unique needs. You hire a network of personal assistants that are a resource to your assistant. Our assistants are employed directly by Pepper’s so we take care of all, we also make getting started easy and seamless. Read testimonials from our satisfied clients.

- Can I customize the services I need?

Absolutely! Our services are fully customizable to meet your specific requirements. Whether you need help with daily chores, meal planning, or managing family activities, we tailor our services to fit your lifestyle.

- What is a typical time frame for a first time contract?

New clients start with a 6-month minimum commitment. Our goal is long term success and most of our clients stay with us for years.

- Can I hire you for a one time job?

No, we only offer ongoing services with a minimum of a part-time package and a six-month commitment. Our value comes from building long-term relationships with our clients.

- Will you protect my privacy

We put a high value on privacy and have a strict confidentiality clause that all staff sign. All personal information will remain confidential. Pepper’s Personal Assistants will not sell or distribute any information about our clients.

- How do you ensure the reliability and trustworthiness of your assistants?

All our personal assistants undergo a thorough background check and extensive training before joining as your PA. We prioritize reliability and trustworthiness to ensure your peace of mind. Meet our team.

- Can you assist with event planning and travel arrangements?

Our recruiting team will look and recruit for a PA specific to your needs since each PA has different qualities and experiences. We’ll look for someone who can help you with event planning and travel arrangement if that’s what your priorities or specific needs are. Our personal assistants handle all the details so you can enjoy a stress-free experience.

- Are you insured and bonded?

Yes, we are a fully insured and bonded company with a Washington State business license. We value your trust and do everything we can to put your mind at ease.

- What is the cost of hiring a personal assistant?

We offer two types of package:

  • Part-Time Personal Assistant $1,575 /week
  • Full-Time Personal Assistant $3,150 /week

- What happens if I want to cancel the service?

No problem, the client must email us with a two-month advance notice to cancel the service. If a client terminates before the six-month commitment is complete, the full remaining balance for the six months is due.

- How can a personal assistant improve my work-life balance?

A personal assistant can handle time-consuming tasks, allowing you to focus on your career, personal life, and family time. By managing your household efficiently, our assistants help you achieve a better work-life balance. Schedule a call here and get the free time that you deserve.

Ready to simplify your life with a professional personal assistant? Contact us today to get started!

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Pepper’s Personal Assistant Reviews

See what it’s really like to work with a Pepper’s personal assistant!

Proactive, Reliable, Caring Support

“Sarah has been such a reliable support—always proactive, spotting things that need to be done before I even ask, and taking care of them. She has such a positive attitude and is constantly looking for ways to add value and make things easier. And I love how much happier and more spoiled my dogs are thanks to her care. I barely have to think about her day-to-day, and I mean that in the best way possible!”

K.W.

Exceptional Home Management

“Bernice is simply amazing—I just can’t say enough good things about her. She excels at physical tasks and knows my habits so well that she can anticipate my needs without me even saying anything. As a house manager, she’s exceptional; she takes care of all those little things that I wouldn’t even think of. Over time, we’ve developed a wonderful rhythm, and it’s such a relief to have someone who just knows what needs to be done and does it effortlessly.”

J.H.

Exceeding Expectations Every Day

“My PA has truly exceeded my expectations. I really enjoy coming home now because everything in my home is something I know and love. She’s helped me with tasks I didn’t even know where to begin, and her ability to do the background work and present options has been invaluable. She has made it possible for me to manage things without feeling overwhelmed, and it’s been a game changer for me!”

W.W.

Bringing Joy and Efficiency

“My PA Tess is proactive and handles everything beautifully, from small tasks that bring joy to big projects like planning trips. She balances recurring tasks with high-priority work, and everything gets done perfectly. I didn’t realize how much joy small things like making the bed could bring until Tess started doing them. She has truly made a difference in our home, bringing both efficiency and a level of organization and joy we didn’t realize we needed.”

K.H.

Support That Makes a Difference

“Having Missa as a PA has taken me from daily treading water to swimming to the shore. I’ve gone from never quite keeping up with things to actually having extra energy to do more. She has been a tremendous help, reducing my stress and allowing me to rest and recover. The support I receive is perfect; Missa is a 5 out of 5 in meeting all my needs. I’ve already recommended Pepper’s to a few friends because having extra help makes all the difference.”

Kathy M.

Back-to-School Unmatched Support

“Having Jay as my personal assistant has been fantastic. She helps me tackle projects that were just looming over my head and has built a great rapport with my teenage son. She’s helped my son pick out his back-to-school wardrobe and coached him through decisions — I couldn’t ask for better support. I sometimes think about when I could handle everything on my own, but now I can’t imagine doing it without Jay’s help.”

R.B.

PA to the Rescue

“I am very satisfied with my personal assistant. The biggest relief is knowing that when things get hectic with work my PA is there to help us from lighting on fire, especially when one of us is traveling.”

Ana V.

Dream PA Experience

“I am very satisfied; My PA has everything dialed in and the schedule works really well and is flexible when needed. Honestly: My PA and I click very well, I love it, it’s a dream!”

Jodi K.

Stress-Free Travel

“One of the massive benefits of having a PA is during travel disruptions. When flights are delayed, the kids are upset, and you’re stuck in customs, coming home to a stocked fridge and a prepared meal eliminates the need for a late-night milk run. You don’t realize the stress these tasks add until you have someone to handle them for you.”

A.S.

11/10!

“My PA is incredible—an 11 out of 10—really thoughtful, thorough, intuitive. She is professional but friendly; she has just been great. A couple of times because of things going on with her calendar, Kandis has been flexible—coming 15 minutes later to drop the dog off at puppy play. She has been really great.”

Libby

Thoughtful and Detail-Oriented

“My PA is a thoughtful and discerning assistant. She pays attention to details in our home and makes great suggestions for how to improve and optimize our lives. We trust her judgment, and she communicates proactively and frequently. She is always on-site on time and patient with my unpredictable schedule. We communicate frequently, but she’s also very efficient in how we communicate. Great work!”

Client

Super Happy!

“[I] really do think Kandis is setting the bar! Having a new person come into your house can go either way. [I’m] very grateful for the time and energy and people that Pepper’s has. It’s a big step; no suggestions around onboarding. [I’m] really happy that we were able to board Kandis quickly; super happy for the West Seattle support.”

Libby

Organizing Superhero

“My PA is really good at organizing; it’s one of her superpowers. Some of the simple reorganizing things that she has done have made a big impact. She organized all the cat stuff in the garage and took the initiative on her own. She’s bright and cheery—no moaning, whining. Very great.”

Emma

One of the Best Decisions I’ve Made

“I just wanted to take a few minutes to tell you how much I have appreciated working with all of the Pepper’s staff. My assistant is so generous and thoughtful — she brings value to every interaction. I can’t remember a time when I’ve hired anyone with such a professional and high standard of customer service. Working with you all has been one of the best decisions I’ve made in a very long time!”

Libby

10/10 for Sure!

“Missa is a 10/10 for sure! She has been wonderful, and we check in regularly. I’m comfortable communicating with her about questions or requests, and she’s always been very responsive and also seems comfortable checking in if she has any questions for me. [The] biggest help remains pet care and household chores support, plus the help with one-off projects that come up. Missa has all kinds of skills she brings, (e.g., she’s currently putting together a ‘cat highway’ for the living room rafters).”

Homeowner

My Quality of Life Has Improved

“I used to spend every weekend and every evening doing chores and running errands. Now, I’m able to spend the time that I need to on my business, and then I get to enjoy my home and my life and the precious unstructured time that I have. The truth is, my quality of life has improved by having a Pepper’s household assistant here.”

Libby

Takes Initiative

“I want to mention what a fantastic personal assistant Billie is to me. We were on vacation last week, and she managed my household and vendors flawlessly. I even had her redecorate my office, and I gave her very little direction other than just to make it nice and functional, and, my goodness, did she ever! She takes initiative in my house in so many other ways but does not overstep or overspend. To strike that balance is really something unique and special. I feel really lucky to have her.”

Anura

I’m Blown Away

“[I’m] blown away by how much better the house looks already :)”

Graham

Kind, Caring, and Proactive

“My PA is a very caring person. I was incredibly ill last year, and my PA connected the dots that the washing machine had a lot of mold and thought the black specs on my clothes were from that. On her own time, my PA sent me an article about the impact of mold/washing machines. It was so kind of her.”

Emma

Goes Above and Beyond

“My PA has gone above and beyond. She’s organized my laundry room while keeping on top of laundry, which made it much easier to stay on top of stuff. She’s always ready to jump in and tackle items. It made this holiday season way less stressful.”

Andrea

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We went on vacation, and everything went really well. It was so lovely to have the peace of mind while traveling that the house was fully taken care of. Our personal assistant managed my household and vendors flawlessly, AND we had groceries and a full meal ready for us after a long journey back. The next morning, my son had to get to the ferry for a golf tournament — to have snack boxes, banana bread, and grab-and-go food already prepared by our personal assistant was such a relief! That alone probably saved us 30-45 minutes of time. This is such an invaluable service. Thank you!

—Anura