Get Your Time and Headspace Back — Starting Sooner Than You Think
We know you need help yesterday. That’s exactly why we built a process that gets you support fast, matches you with the right person, and stays by your side through the whole relationship.
Finding a great personal assistant shouldn’t feel like a second job. Managing one shouldn’t either. At Pepper’s, we’ve spent years refining a process that takes the work off your plate from the very first conversation and keeps it there.
Here’s what the process looks like
A lot happens behind the scenes. Your part is simple.
We know exactly what questions to ask to quickly figure out if we’re a mutual fit, and we’re ready to answer any questions you have.
Simple and transparent. You know exactly what you’re signing up for before anything begins.
This is where we really get to know you. Your preferences, your household, your communication style, the rhythms of your daily life. The more we understand, the better we match.
We post the job, review every application, conduct multiple rounds of interviews, and complete thorough background and reference checks. You don’t lift a finger.
We understand you need help yesterday. So while your permanent PA is being recruited, we send a Jumpstarter, an experienced Pepper’s team member, into your home right away. Real support starts immediately, no waiting required.
Once selected, your PA is trained in our systems, standards, and service philosophy. They’re prepared before they ever walk through your door.
Your Jumpstarter spends the first week training alongside your new PA in your home, passing along everything they’ve learned about how you live and what you need. Your household guide is already filled out with your preferences, your routines, your systems. You don’t have to brief anyone or repeat yourself. We’ve got it handled.
We check in regularly to make sure your expectations are being met as your life evolves. And if something isn’t working, we make it right. Our Perfect Fit Guarantee means that if your assistant isn’t the right fit or your needs change, we will seamlessly replace them at no additional cost.
Your PA has a manager and it’s not you. We handle performance conversations, raise discussions, and professional development. And when your PA takes time off, our team of trained substitutes means you’re never left without coverage.
Relief is just a click away.
