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Why Successful People Outsource

Sep 5, 2018 | Grocery, Laundry, Organizational, Residential

Pepper's Proven Process
Our process

We know you need help yesterday. That’s exactly why we built a process that gets you support fast, matches you with the right person, and stays by your side through the whole relationship.

Finding a great personal assistant shouldn’t feel like a second job. Managing one shouldn’t either. At Pepper’s, we’ve spent years refining a process that takes the work off your plate from the very first conversation and keeps it there.

90
minutes or less of your time across 3 short meetings. That’s all we need between your first call and your personal assistant getting started in your home. We handle everything in between.

Here’s what the process looks like

A lot happens behind the scenes. Your part is simple.

Discovery call

We know exactly what questions to ask to quickly figure out if we’re a mutual fit, and we’re ready to answer any questions you have.

Service agreement and getting started fee

Simple and transparent. You know exactly what you’re signing up for before anything begins.

Deep dive call

This is where we really get to know you. Your preferences, your household, your communication style, the rhythms of your daily life. The more we understand, the better we match.

Full recruitment on your behalf

We post the job, review every application, conduct multiple rounds of interviews, and complete thorough background and reference checks. You don’t lift a finger.

Meet your Jumpstarter in your home

We understand you need help yesterday. So while your permanent personal assistant is being recruited, we send a Jumpstarter, an experienced Pepper’s team member, into your home right away. Real support starts immediately, no waiting required.

Your personal assistant is hired and trained the Pepper’s Way

Once selected, your personal assistant is trained in our systems, standards, and service philosophy. They’re prepared before they ever walk through your door.

Meet your personal assistant for onboarding

Your Jumpstarter spends the first week training alongside your new personal assistant in your home, passing along everything they’ve learned about how you live and what you need. Your household guide is already filled out with your preferences, your routines, your systems. You don’t have to brief anyone or repeat yourself. We’ve got it handled.

Ongoing check-ins and your Perfect Fit Guarantee

We check in regularly to make sure your expectations are being met as your life evolves. And if something isn’t working, we make it right. Our Perfect Fit Guarantee means that if your personal assistant isn’t the right fit or your needs change, we will seamlessly replace them at no additional cost.

Ongoing employee management, support, and training

Your personal assistant has a manager and it’s not you. We handle performance conversations, raise discussions, and professional development. And when your personal assistant takes time off, our team of trained substitutes means you’re never left without coverage.

We built Pepper’s so that getting great help doesn’t require more of your time and energy. It gives it back.
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You’ve probably admired successful people who seem to do it all, and wondered just how they do it. A likely answer is that they don’t.

Outsourcing Spurs Success

Working professionals are increasingly turning to outsourcing as a means to lessen their loads, avoid fatigue, and perform higher-quality work. And they don’t just do this for business tasks, but for housework as well.

In fact, a study performed by the American Association of University Professors, which analyzed scientists’ “strategies to lighten the household load in order to maintain highly productive careers,” found a correlation between outsourcing core housework and being a highly productive science faculty member (based on the amount of articles published throughout a scientist’s career).

You can boil this down to economics — and we’re not talking about monetary costs here, but about opportunity costs. Every hour spent on a monotonous chore is an hour that could have gone toward a more productive activity. Professionals who understand the value of their time know that it’s better spent on what they’re really great at than scrubbing dishes.

What to Outsource

If you’re now wondering whether you’ve spent too much time doing tedious tasks yourself, you’re probably also wondering what to start outsourcing. The following tasks are a good place to begin, as they’re time-consuming and unrewarding for many people.

Grocery Shopping

Have someone else shop for you, have your groceries delivered, or even have someone else set up your home delivery. Either way, you’ll save yourself tons of time: The average person spends around 60 hours grocery shopping every year, and that’s not even counting travel time.

Cooking

People who are crunched for time often end up eating frozen meals or takeout more often than not. Outsourcing cooking can not only save you time, but also enable you to eat much healthier than before.

Those who really enjoy cooking also have the option of outsourcing meal prep, leaving everything ready for them to get started when they get home from work.

Laundry

For women, laundry consumes even more time than grocery shopping, at over 103 hours a year (men spend around 30 hours annually). Although you can always do the folding while half-watching TV, why not put all of your attention toward something more worthwhile?

Pet Care

Pet care can encompass at-home grooming, grooming and veterinary appointments, walks, cage or tank cleaning, and other chores and errands. These tasks often make having a pet feel like more of a burden than anything else, and leave you too worn out to spend any quality time with the animal.

Pave Your Own Way to Success

At some point, just finding the right people to take over these tasks for you becomes a task in itself. The easy solution to this problem is to hire a personal assistant. We’ll handle any household management, errands, and chores ourselves, and find, contract, and schedule the rest of the services for you — so you can put that time toward whatever you see fit.

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