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10 Things You’d Love To Never Do Again

Feb 14, 2024 | Outsourcing

Pepper's Proven Process
Our process

We know you need help yesterday. That’s exactly why we built a process that gets you support fast, matches you with the right person, and stays by your side through the whole relationship.

Finding a great personal assistant shouldn’t feel like a second job. Managing one shouldn’t either. At Pepper’s, we’ve spent years refining a process that takes the work off your plate from the very first conversation and keeps it there.

90
minutes or less of your time across 3 short meetings. That’s all we need between your first call and your personal assistant getting started in your home. We handle everything in between.

Here’s what the process looks like

A lot happens behind the scenes. Your part is simple.

Discovery call

We know exactly what questions to ask to quickly figure out if we’re a mutual fit, and we’re ready to answer any questions you have.

Service agreement and getting started fee

Simple and transparent. You know exactly what you’re signing up for before anything begins.

Deep dive call

This is where we really get to know you. Your preferences, your household, your communication style, the rhythms of your daily life. The more we understand, the better we match.

Full recruitment on your behalf

We post the job, review every application, conduct multiple rounds of interviews, and complete thorough background and reference checks. You don’t lift a finger.

Meet your Jumpstarter in your home

We understand you need help yesterday. So while your permanent personal assistant is being recruited, we send a Jumpstarter, an experienced Pepper’s team member, into your home right away. Real support starts immediately, no waiting required.

Your personal assistant is hired and trained the Pepper’s Way

Once selected, your personal assistant is trained in our systems, standards, and service philosophy. They’re prepared before they ever walk through your door.

Meet your personal assistant for onboarding

Your Jumpstarter spends the first week training alongside your new personal assistant in your home, passing along everything they’ve learned about how you live and what you need. Your household guide is already filled out with your preferences, your routines, your systems. You don’t have to brief anyone or repeat yourself. We’ve got it handled.

Ongoing check-ins and your Perfect Fit Guarantee

We check in regularly to make sure your expectations are being met as your life evolves. And if something isn’t working, we make it right. Our Perfect Fit Guarantee means that if your personal assistant isn’t the right fit or your needs change, we will seamlessly replace them at no additional cost.

Ongoing employee management, support, and training

Your personal assistant has a manager and it’s not you. We handle performance conversations, raise discussions, and professional development. And when your personal assistant takes time off, our team of trained substitutes means you’re never left without coverage.

We built Pepper’s so that getting great help doesn’t require more of your time and energy. It gives it back.
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Sometimes it feels like life is a parade of drudgery. 

There are so many things we have to do, and there’s not enough time for the things we want to do. If you feel like too many mundane tasks are making it difficult to devote your energy to the things that truly make your life worth living, maybe you could pass a few to us. 

Pepper’s Personal Assistants are here to take some responsibilities off your plate so you don’t have to waste any more time on them.

Here are a few ideas of what we might help you with, but we’re always down to hear your ideas, too!

Dry Cleaning and Laundry

You need clean, pressed clothes every day, but nothing drains your time and energy quite like dealing with laundry. We can help you make sure your closet is full and your hamper is empty by handling dry cleaning and laundry..

Grocery Shopping

Hitting the grocery store after work on a weekday is great at sapping your time and patience. Wouldn’t it be better if you could just open your fridge and find it stocked with all your favorite foods? It might sound like magic — but it’s Pepper’s Personal Assistants.

[Related: How a Personal Household Assistant Can Help You Eat Better]

Dog Walking

Most pet owners love spending quality time with their animals. But when your schedule is full, you shouldn’t have to choose between letting your work or your dog suffer. Working with a personal household assistant takes some of the pressure off and makes sure your pet gets plenty of exercise and is ready to relax with you later.

Prescription Refills

You just took your last pill, so you’ll need to go to the pharmacy before it closes at 5 in the afternoon. That is … you will unless you’ve hired Pepper’s Personal Assistants. We’re always happy to do emergency pickups for you, but if you’re a client, we probably called in and delivered your prescription days ago!

Gift Shopping

Uh oh — your coworker’s baby shower is tonight! Instead of showing up empty-handed, bringing something as gauche as a gift card or skipping that last meeting to snag something, let us select a thoughtful gift for you!

Reservation Making

The in-laws are coming to town, and you need to make a dinner reservation for tonight at a place with low-sodium, gluten-free options and plenty of ambience. Rather than spend half an hour scouring Yelp and calling around, we can find you the perfect table.

Bill Paying

Roughly one in four U.S. adults fail to pay their bills on time, and 61% of those who do blame forgetfulness, not financial need. If you’re one of the many people who struggle to keep track of their payment deadlines, let us take over. 

We can help you automate payments and organize what you have to pay and when. Your credit score will thank you!

Doctor’s Appointments

Nothing makes an experience feel like a waste of time quite like the music that plays when you’re on hold. If you’re trying to schedule an appointment, let us wait for you! 

Unfortunately, we can’t go to the doctor on your behalf, but at least you don’t have to hear three (or four or five) rounds of Pachelbel’s “Canon in D.”

[Related: Stay On Top of These 5 Kinds of Appointments With a Personal Assistant

Home Improvement Supervision

Have you ever noticed that if you wait around for furniture delivery (or appliance installation, internet or cable help, a home repair or remodeling crew, etc.) from 8 a.m. to 3 p.m., they’ll come at the last possible moment? Other times, they’ll show up at the exact time you need to run a 15-minute errand. 

Let us wait for the handyman or delivery person. 

We promise to be there to greet them and supervise while they work — and we’ll also take care of the rest of your to-do list as we wait.

[Related: All About Pepper’s Personal Assistants—and How We Can Help]

 

Contact Pepper’s Personal Assistants Today!

For these services and many more, contact us at Pepper’s Personal Assistants! If you’ve got a problem, we bet we’ve got a solution.

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