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Celebrating Cheyan DuVal, Employee of the Quarter

Celebrating Cheyan DuVal, Employee of the Quarter

At Pepper’s Personal Assistants, we often talk about the magic that happens when someone combines intuition, consistency, and genuine care. It’s the difference between simply completing tasks and truly transforming someone’s day-to-day life.

This quarter, we are incredibly proud to recognize Cheyan DuVal as our Employee of the Quarter.

Not only for the exceptional work she delivers to clients, but for the unique perspective and problem-solving abilities she brings to every home she supports. Cheyan embodies Pepper’s Personal Assistants core commitment of what it means to “Provide Ease.” She anticipates needs before they become stressors, notices details others may overlook, and creates systems that help clients feel calmer, more supported, and more capable in their daily lives. Her work reflects the very heart of Pepper’s mission: making life easier in ways that are both practical and deeply personal.

What makes Cheyan especially remarkable is the way she sees the world.

When asked what strengths help her best support clients, she described her skills with refreshing honesty and humor: “weaponized autism and elite pattern recognition.” While playful in phrasing, there’s something deeply powerful behind that statement. Cheyan’s perspective allows her to recognize patterns, inefficiencies, and opportunities for improvement in ways that many people simply cannot. She notices the small details that often go unseen. In the world of household management, this ability is invaluable.

Clients often come to Pepper’s because their lives are full. They’re balancing careers, children, businesses, schedules, caregiving responsibilities, travel, social commitments, and the constant stream of logistics that modern life demands. What they truly need is not just another set of hands. They need someone who can think ahead. Someone who can anticipate. Someone who can quietly create order where there was once overwhelm.

That is where Cheyan shines.

Her day-to-day responsibilities may sound straightforward on paper: errands, laundry, tidying, meal preparation, household upkeep. But the value she provides goes far beyond task completion.

Cheyan approaches household management strategically. She observes how a home functions and naturally begins optimizing it.

She notices where systems break down, where routines create unnecessary stress, and where a small adjustment can create meaningful relief for a client.

Whether it’s anticipating household supply needs, creating smoother organizational systems, adjusting routines to support a family’s schedule more efficiently, or simply recognizing the rhythm of a home and adapting accordingly, Cheyan consistently demonstrates an extraordinary level of awareness and initiative.

The ability to create trust and consistency is part of what makes Pepper’s so special as a company.

At Pepper’s Personal Assistants, we know that exceptional service is never just about efficiency. It’s about people. It’s about relationships. It’s about creating support systems that genuinely improve quality of life. Team members like Cheyan help bring that mission to life every single day through the care, intention, and professionalism she brings into clients’ homes.

We are incredibly grateful for the consistency, intelligence, humor, and heart Cheyan brings to the Pepper’s team. Her work may happen quietly behind the scenes, but its impact is felt deeply by the clients she supports and the families whose lives run more smoothly because of her efforts.

We are so proud to celebrate Cheyan as Pepper’s Employee of the Quarter!

Get Your Time and Headspace Back — Starting Sooner Than You Think

Get Your Time and Headspace Back — Starting Sooner Than You Think

Pepper’s Proven Process
Our process

Get Your Time and Headspace Back — Starting Sooner Than You Think

We know you need help yesterday. That’s exactly why we built a process that gets you support fast, matches you with the right person, and stays by your side through the whole relationship.

Finding a great personal assistant shouldn’t feel like a second job. Managing one shouldn’t either. At Pepper’s, we’ve spent years refining a process that takes the work off your plate from the very first conversation and keeps it there.

90
minutes or less of your time across 3 short meetings. That’s all we need between your first call and your PA getting started in your home. We handle everything in between.

Here’s what the process looks like

A lot happens behind the scenes. Your part is simple.

Getting started call

We know exactly what questions to ask to quickly figure out if we’re a mutual fit, and we’re ready to answer any questions you have.

Service agreement and getting started fee

Simple and transparent. You know exactly what you’re signing up for before anything begins.

Deep dive call

This is where we really get to know you. Your preferences, your household, your communication style, the rhythms of your daily life. The more we understand, the better we match.

Full recruitment on your behalf

We post the job, review every application, conduct multiple rounds of interviews, and complete thorough background and reference checks. You don’t lift a finger.

Meet your Jumpstarter in your home

We understand you need help yesterday. So while your permanent PA is being recruited, we send a Jumpstarter, an experienced Pepper’s team member, into your home right away. Real support starts immediately, no waiting required.

Your PA is hired and trained the Pepper’s Way

Once selected, your PA is trained in our systems, standards, and service philosophy. They’re prepared before they ever walk through your door.

Meet your PA for onboarding

Your Jumpstarter spends the first week training alongside your new PA in your home, passing along everything they’ve learned about how you live and what you need. Your household guide is already filled out with your preferences, your routines, your systems. You don’t have to brief anyone or repeat yourself. We’ve got it handled.

Ongoing check-ins and your Perfect Fit Guarantee

We check in regularly to make sure your expectations are being met as your life evolves. And if something isn’t working, we make it right. Our Perfect Fit Guarantee means that if your assistant isn’t the right fit or your needs change, we will seamlessly replace them at no additional cost.

Ongoing PA management, support, and training

Your PA has a manager and it’s not you. We handle performance conversations, raise discussions, and professional development. And when your PA takes time off, our team of trained substitutes means you’re never left without coverage.

We built Pepper’s so that getting great help doesn’t require more of your time and energy. It gives it back.
Ready to get started?

Relief is just a click away.

Book a quick call
Big News at Pepper’s (And No, It’s Not an April Fool’s Joke)

Big News at Pepper’s (And No, It’s Not an April Fool’s Joke)

I have big news, and no, it is not an April Fool’s joke.

As of April 1st, 2026, Teresa Clark, COO, is officially a co-owner of Pepper’s Personal Assistants. I couldn’t be more excited to share this journey with her.

I want to tell you how we got here, because it’s not a typical business story. It’s one about values, trust, and making a choice to protect something that matters.

It Started as a Side Hustle

I founded Pepper’s in 2012 as a stay-at-home mom with no investors, no business degree, and a whole lot of hustle. What I did have was a clear sense of purpose: to simplify life and elevate happiness for busy families in the Seattle area. That mission has guided every decision I’ve made since day one.

Fourteen years later, Pepper’s has grown to a team of 25+ employees serving high-net-worth families across the Greater Seattle area. We’ve built something real here, something with a culture and a heartbeat.

The Interview I’ll Never Forget

When Teresa interviewed for the Director of Operations at Pepper’s, she said something that I made note of. She mentioned that one day she hoped to own a business of her own.

I got emotional in that interview. Not because of the ambition (though I loved it), but because of everything else I saw in her. Her values were our values. The gaps I had in my own skill set were her strengths. She was solution-oriented, accountable, a natural leader who genuinely cared about people. She was, without knowing it, describing herself as exactly what Pepper’s needed. I knew that day that she was the one to take us to the next level. She never stopped proving me right.

The Workshop That Changed Everything

Last year I attended an EO Seattle Design Your Exit workshop run by Byron McFarland. I wasn’t planning to sell. I just wanted to start learning about succession planning and understand my options.

That workshop led me to get a formal evaluation with an M&A advisor, Sally Bergesen. I wanted a roadmap for selling in the next five to seven years. Sally had other news, she could have buyers interested tomorrow. Pepper’s was already worth selling.

After thinking about it awhile, I said no.


For me, selling to an outside buyer meant risking everything that makes Pepper’s special. Our culture, our people, our way of doing things. None of that was something I was willing to gamble on. So, I started thinking differently. Teresa had been on the team less than a year, but I already knew she was the one I trusted to carry this legacy forward. I also knew the team would feel the same way. I approached her, and she said yes.

Why This Makes Sense for Pepper’s

At Pepper’s, we run on EOS with a clear Vision/Traction Organizer that defines who we are and where we’re going. Our Core Values are not slogans on a wall. They are the filter for every hire, every decision, every client relationship:

One for All and All for Pepper’s- collective trust, shared accountability

FITFO- figure it the f out, proactively, with a can-do attitude

Growth Mindset- feedback, humility, and continuous improvement

Provide Ease- clear communication, reliable execution, making life simpler

Teresa doesn’t just know these values. She has been living them since her first day. She is the definition of a growth mindset. She provides ease not just for clients but for everyone on the team. She has thought like an owner in every decision she has made.

Our Core Focus at Pepper’s is Simplifying Life, Elevating Happiness. That only works when the people leading the company genuinely believe it. Teresa believes it.

What This Means for You

For our clients, this is a signal of stability. The team that has been caring for your homes and your families is not going anywhere. In fact, it is only getting more invested, more intentional, and more committed to what we’ve built together.

For our team, this means the culture you signed up for isn’t going anywhere. Teresa has been in the trenches with you. She knows what it takes, she knows what matters, and she’s now even more invested in making Pepper’s a place where people want to stay.

Our Guaranteed Perfect Fit promise has always been about making sure the right person is in the right role. That same principle guided this decision.

Welcome, Teresa.

You told me in your interview that you wanted to own a business one day. This transition is one of the best decisions I’ve ever made, and I’m honored to make it with you. You’ve earned every bit of this.

To our clients, our team, and everyone who has been part of this journey: thank you for trusting us. The best is still ahead.

With gratitude,

Kara Roberts

Founder & CEO, Pepper’s Personal Assistants

Meet Our Employee of the Quarter, Marie Vezina

Meet Our Employee of the Quarter, Marie Vezina

Great support changes lives.

And at Pepper’s Personal Assistants, that great service starts with the great people on our team. That’s why we’re always proud to highlight their work, dedication, and the real difference they make in our clients’ lives.

No two clients are the same, which is why we believe deeply in tailored service. We take great care in matching each client with a personal assistant whose strengths, skills, and style align with how that client lives and works.

Because of our bespoke approach, our clients regularly share how transformative their personal assistants are. There is a certain level of care, attention, and intention that goes into providing that kind of support. By no means is this work accidental.

When so much care goes into our work, it is our pleasure to take moments like this to highlight the people who make it all possible.

We’re pleased to introduce to you Marie Vezina, our Employee of the Quarter.

Meet Marie

Marie has only been on the Pepper’s team for a few months and she’s already made such a tangible impact, not just internally but in the lives of the clients she supports every day. To put it simply: she’s crushing it.

She embodies our core values perfectly, especially our goal to provide ease. She’s always looking for opportunities to help her peers, the executive team, or—most importantly—her clients find ease in their work and lives. Whether she’s managing complex to-do lists, anticipating client needs, or communicating clearly and calmly under pressure, Marie brings a sense of order and reassurance to everything she touches.

That’s a lot to achieve in just two months, and we couldn’t be prouder to recognize her as our Q1 2026 Employee of the Quarter. She absolutely deserves recognition for the amazing work she is doing.

Marie’s Unique Flair as a Personal Assistant

Each of our personal assistants brings their own combination of skills and experience to the role. Marie brings a global perspective and a calm, grounded presence to her work. Both have been shaped by her background and personal interests.

Her first language is French, and she grew up in Montreal, Canada, before moving to Seattle in 2020. Outside of work, she enjoys baking and experimenting with new gluten- and dairy-free recipes. She also loves to travel and immerse herself in different cultures.

One of the things her clients consistently speak highly of is her attention to detail and the way she provides thoughtful, all-around support. Marie credits this to her ability to adjust as priorities change, along with her strong administrative skills.

Two skills stand out as key to her success: flexibility and creating structure. “I adapt quickly to any situation, and I am very organized.” she says. It’s a combination essential in every great personal assistant since no two days are ever the same. Priorities shift, schedules change, and new requests appear without warning. The ability to pivot smoothly while keeping everything running behind the scenes is what separates good support from exceptional support.

For clients, this adaptability often shows up as relief. They don’t need to explain things twice or worry about details falling through the cracks. They can trust that their personal assistant is tracking all the moving parts.

Marie’s Thoughts on Support and Building Relationships

One of the most surprising aspects of the role for Marie is “how time flies when you have a lot of things on your list,” she shared.

That feeling is familiar to many of our personal assistants, and it’s also telling. Our personal assistants rely on deep focus and engagement as they anticipate and manage the needs of their clients. It also speaks to how invested and inherently supportive Marie is in her work.

When asked what brought her to Pepper’s, Marie didn’t hesitate to say “I wanted to help other people.” That motivation sits at the core of Pepper’s mission. While skills and systems matter, the genuine desire to support others is what creates trust.

A trust-building mindset is one of the reasons that Marie has been able to build such strong relationships with her clients. In fact, one of her favorite client memories is being invited along with her husband to the dress rehearsal of The Nutcracker. That’s what we mean when we say our personal assistants are a dedicated part of every client’s total support system. Because the support they provide often evolves into mutual respect, appreciation, and even shared experiences that reflect the trust and rapport that can develop over the course of a great working relationship.

When asked about the biggest lesson she’s learned while working at Pepper’s, Marie shared that “communication is really important.” Strong communication means fewer follow-ups, fewer misunderstandings, and greater confidence that things are under control. That means peace of mind for Marie’s clients, and better priority management for Marie herself.

For anyone interested in becoming a personal assistant, she offers this advice, “Being detail-oriented and going above and beyond for your client is how you make yourself indispensable.” We couldn’t agree more. Exceptional personal assistants like Marie are always thinking one step ahead.

Outside of her role at Pepper’s, Marie enjoys reading, knitting, and baking. She jokes, “I’m basically a grandma.” She mostly reads in French, but plans to read The Handmaid’s Tale in English next.

The Pepper’s Difference, by Design

While Marie’s natural strengths play a big role in her success, they’re also supported and enhanced by Pepper’s training and Proven Process.

We’re strategic about whom we bring onto our team and even more intentional about the training they receive. All of our personal assistants undergo thorough background checks and extensive training before joining as a client’s personal assistant. We prioritize reliability and trustworthiness to ensure peace of mind from the beginning.

Each personal assistant is hand-picked and guided by our core values so you can trust that your home life is in good hands.

Of course, we can’t overstate how people like Marie make this possible. Our personal assistants truly just get it. But they’re also supported by our experienced management team, helpful peers, and clear processes that allow them to focus on delivering high-quality support.

This structure allows personal assistants like Marie to step confidently into client households, knowing they have the tools and backing to handle whatever the day brings.

If you’re ready to experience this kind of thoughtful, tailored support for yourself, we’d love to help. Reach out today to discover what it feels like to have the right support.

Beyond Balance: How Professionals Are Architecting Lives That Actually Work

Beyond Balance: How Professionals Are Architecting Lives That Actually Work

The cat’s out of the bag: women everywhere are exhausted.

And it’s no wonder. High-performing professional women are realizing that the way they’ve been approaching life (or rather, the approach they’ve been handed) is far from sustainable.

From an early age, most women are taught to embrace the “strong” moniker. The woman who does it all and makes it look effortless. The superwoman who doesn’t complain. So when life feels heavy (and it often does when you’re juggling so much) it’s easy to kick off the self-judgement cycle.

Maybe I need to try harder.

Maybe I’m not doing enough.

But with so much on their plates, women are beginning to share a quieter truth: doing it all was never possible to begin with.

More and more women are starting to admit that the old rules of working harder, optimizing everything, and proving you can handle it no longer suffice. Instead of internalizing that as a personal failure, they’re questioning the system itself.

They’re becoming the architects of their own lives. Lives that give as much back to them as they give to everything else. This can be your reality too.

Why This Feels Hard (And Why It’s Not Your Fault)

For many high-performing women, especially those in demanding careers, there’s a mental load that runs parallel to their professional responsibilities. While they’re leading teams, making high-stakes decisions, and driving results at work, they’re also managing the unseen operations of daily life: keeping track of schedules, noticing what’s running low, coordinating logistics, remembering appointments, planning meals, managing household admin, and anticipating everyone else’s needs before they become problems.

There is only so much cognitive energy available, and every decision empties that tank a little more. Over time, that leads to a consistent feeling of overwhelm. By the time women reach this point, they’re often quicker to believe something is wrong with them than realize there’s something fundamentally wrong with the system they’re operating within.

Cultural programming tells us that if you were really capable enough, you’d be able to handle this. But it has never been an issue of competence. The problem is that these sky-high expectations were never realistic.

Trying to keep up may not have put you in full burnout, but you’re feeling the toll in subtler ways. You may feel less creative, have a shorter fuse, or have a hard time staying present in the moment. There may be a persistent sense of being “on” even during moments meant for rest.

It’s not just you. In fact, now we’re seeing the consequences of that sustained pressure for women across the board.

According to a 2025 Bureau of Labor Statistics report, more than 450,000 women have dropped out of the U.S. labor market since January. When CNN spoke with hundreds of these women, a consistent theme that emerged was unrealistic expectations around what women were expected to carry.

As Bernice Choa, a 42-year-old C-suite executive and mother of two, shared:

“I was expected to be available for last-minute client meetings while also managing every detail of home and family life. The juggling made burnout inevitable. It wasn’t one big breaking point — it was the slow accumulation of unrealistic demands that made it clear the system wasn’t built to support working mothers.”

Return-to-office mandates only amplified what was already fragile. For women carrying caregiving responsibilities, the loss of flexibility exposed how unsustainable the existing model truly was. Faced with little accommodation for the realities of their lives, many women made difficult but brave decisions to step away.

They’re not opting out because they can’t handle the pressure but because they recognize the system for what it is: something structurally unsound with little support in return.

Just Because You Can Doesn’t Mean You Should

For years, you were told that capability was the goal. No matter what comes your way, you should be able to manage it. And so you stretched, absorbing more responsibility and more mental load because, technically, you could.

No more. Women are increasingly realizing that just because they can carry everything doesn’t mean they should have to. Especially when the result is constant exhaustion and a life that looks successful on paper but feels unsustainable in practice.

We see this most clearly in the women running a demanding career while quietly managing the operations of a household. The women who keep everything moving without it ever being acknowledged as work. They perform invisible labor that doesn’t show up on a spreadsheet, but it consumes real time, energy, and mental bandwidth that adds up as the years go by.

We see it in the executive who keeps telling herself she’ll get help “once things settle down.” Except things never settle down. But as the conversation gets louder, the catch-22 they’ve found themselves in is clearer than ever, and everyone is looking for a better way.

The question has shifted from “Why can’t I do this on my own?” to “Why did I ever think I had to?”

The result is more women opting out of the outdated belief that success requires self-sacrifice at every turn. They’re recognizing what their time is worth and allowing themselves to make decisions accordingly. They’ve started to apply the same logic they use at work and recognizing that doing everything themselves was never strategic.

They’ve stopped bending themselves to fit a system that wasn’t designed to work and started building lives that do, and it’s giving them the freedom to be present in their lives in new and more fulfilling ways.

The Shift We’re Seeing

We see this at the highest levels of leadership. Women in executive roles aren’t chasing burnout as a badge of honor because they see the merit in choosing differently.

They’re architecting lives around their values.

Lives that don’t equate exhaustion with success or involve organizing everything around expectations that leave no room for what actually matters.

And we see it every day on LinkedIn. Post after post from women announcing bold departures from traditional corporate ladders not because they couldn’t handle the work, but because they reached clarity.

  • Julie Averill, former CIO of Lululemon and REI, now building an intentional future as an author, board member, speaker, and advisor.
  • Annie Lou, former Managing Director at Charles Schwab, now serving as an executive advisor while running her own strategic advisory firm.
  • Marissa Coughlin, former communications leader at Airbnb and T-Mobile, who followed a creative pull to launch Swoon City—a romance bookstore and community hub.

These are all women who walked away from systems that didn’t support their next chapter and built new ones that did. And as they do, they’re realizing in real time that success was never about doing everything themselves. It was about building the right teams both at work and at home.

Let This Be Your Aha Moment

Here’s the question worth sitting with. If you saw another woman in your exact situation— capable, accomplished, stretched thin—would you tell her to try harder? Of course not. You wouldn’t suggest she manage better or push through. You’d tell her to get help. You’d tell her she deserves support.

Maybe it’s time to take your own advice.

Delegation is something high-performing women already understand deeply, at least at work. In professional settings, you don’t try to do everything yourself because you know that outsourcing is strategic. You build teams, assign ownership, and create systems that can operate without constant oversight.

Yet when it comes to your personal life, hesitation creeps in. Maybe it’s the belief that you should be able to handle this. Or the fear that needing support means you’re failing at something others seem to manage effortlessly.

Consider this reframe. Think of it as a life-design decision, where the question isn’t whether to get support, but what support should look like for you specifically. Support that’s reliable and aligned with how your life actually works.

This is where having the right partner matters. And that’s exactly the gap that Pepper’s Personal Assistants was built to fill. We exist for women who are intentionally designing lives that work. Not because something is broken, but because sustaining what matters requires systems that support it.

Choosing support isn’t a personal failing. It’s a strategic decision about your time, your energy, and the life you’re building. Let us help you design the life of your dreams.