All About Pepper’s Personal Assistants—and How We Can Help

Feb 14, 2024 | General, Outsourcing

Pepper's Proven Process

Our process

We know you need help yesterday. That’s exactly why we built a process that gets you support fast, matches you with the right person, and stays by your side through the whole relationship.

Finding a great personal assistant shouldn’t feel like a second job. Managing one shouldn’t either. At Pepper’s, we’ve spent years refining a process that takes the work off your plate from the very first conversation and keeps it there.

minutes or less of your time across 3 short meetings. That’s all we need between your first call and your personal assistant getting started in your home. We handle everything in between.

Here’s what the process looks like

A lot happens behind the scenes. Your part is simple.

Discovery call

We know exactly what questions to ask to quickly figure out if we’re a mutual fit, and we’re ready to answer any questions you have.

Service agreement and getting started fee

Simple and transparent. You know exactly what you’re signing up for before anything begins.

Deep dive call

This is where we really get to know you. Your preferences, your household, your communication style, the rhythms of your daily life. The more we understand, the better we match.

Full recruitment on your behalf

We post the job, review every application, conduct multiple rounds of interviews, and complete thorough background and reference checks. You don’t lift a finger.

Meet your Jumpstarter in your home

We understand you need help yesterday. So while your permanent personal assistant is being recruited, we send a Jumpstarter, an experienced Pepper’s team member, into your home right away. Real support starts immediately, no waiting required.

Your personal assistant is hired and trained the Pepper’s Way

Once selected, your personal assistant is trained in our systems, standards, and service philosophy. They’re prepared before they ever walk through your door.

Meet your personal assistant for onboarding

Your Jumpstarter spends the first week training alongside your new personal assistant in your home, passing along everything they’ve learned about how you live and what you need. Your household guide is already filled out with your preferences, your routines, your systems. You don’t have to brief anyone or repeat yourself. We’ve got it handled.

Ongoing check-ins and your Perfect Fit Guarantee

We check in regularly to make sure your expectations are being met as your life evolves. And if something isn’t working, we make it right. Our Perfect Fit Guarantee means that if your personal assistant isn’t the right fit or your needs change, we will seamlessly replace them at no additional cost.

Ongoing employee management, support, and training

Your personal assistant has a manager and it’s not you. We handle performance conversations, raise discussions, and professional development. And when your personal assistant takes time off, our team of trained substitutes means you’re never left without coverage.

      We built Pepper’s so that getting great help doesn’t require more of your time and energy. It gives it back.
    

Ready to get started?

Relief is just a click away.

Book a quick call

When you hear the term “personal assistant,” you might immediately think of someone in an office, taking notes, forwarding phone calls, or bringing coffee to the executive meetings. Similarly, the title “household manager” could inspire grandiose thoughts of large estates where the household staff includes chauffeurs, personal chefs, and maids.

These are accurate connotations, but the tricky thing is that these are also words used to describe who we are at Pepper’s Personal Assistants. While personal assistant, household manager, and concierge are all titles our team can proudly claim, Pepper’s Personal Assistants is a service designed for the average individual during their busy day-to-day life.

Here’s What Pepper’s Does Differently

The goal of Pepper’s Personal Assistants is to give professional individuals their personal time back, whether to indulge in self-care, catch up on some well-needed sleep, spend time with loved ones, or simply take a moment to themselves. We are made up of a team of thoroughly vetted, trained, and talented individuals who all have one thing in common: we thrive on providing excellent service.

When you hire a personal assistant from Pepper’s, you can delegate certain household tasks and assignments to them to help you get organized, tackle projects, and get ahead of the game. Think of Pepper’s Personal Assistants as the additional pair of hands you always needed, or the solution to wanting a few extra hours in the day after you get things done to relax.

After you choose from one of our two service packages, a dedicated member of our personal assistant team will come to your home to support you with a variety of tasks depending on your specific needs and the time allotted.

From grocery shopping and meal prep to bill paying, pet care, and laundry—we can handle it. Our goal is to know what you need before you do, to help you reclaim your time, and bring you peace of mind.

Our Service Packages

Pepper’s Personal Assistants offer two different service packages depending on your unique needs and time requirement, the Task Assistant package and the Personal Assistant package.

Whichever service package you choose, we’re happy to help you get some things off your plate and free your time up for what’s more important.

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Successful People Need Support

We get it. You’re a hard-working professional who might be struggling with balancing work, tasks at home, your social life, and the ever elusive “me” time. Asking for help can be hard, but with Pepper’s Personal Assistants it doesn’t have to be. We care about your wellbeing and health, which can be negatively impacted by stress and a heavy mental load.

Contact Pepper’s Personal Assistants Today

Find out more about our unique service packages, the types of tasks Pepper’s can take care of, and our onboarding process on our service page. Reclaim your time and get back to living your best life. and find your ideal assistant.