Case Study: How One Mom Got Back Her Time

woman picking out fruit at a grocery store wearing a mask

Even the most put-together, successful person can always use a little help. At Pepper’s Personal Assistants we believe in finding the perfect assistant for your specific needs, one that will help make your life easier. We also believe in communication—learning from feedback and sharing our success stories. 

[Related: All About Pepper’s Personal Assistants—and How We Can Help]

Read on to discover how a personal assistant (PA) from Pepper’s helped one professional woman reduce her mental load and focus on what’s important: being present with her family.

Client’s Challenges 

Our client, similar to a lot of us, was used to taking everything on herself. 

Part of a professional family with one parent traveling a lot for work, she was in charge of managing their multiple households, parenting the children (all attending different schools), being involved in her community, and battling an ever-growing to-do-list. Our client was overwhelmed and exhausted, and constantly spent her time on tasks that prevented her from being present, relaxed, and confident as a woman and mother. 

[Related: How To Delegate When You’re Used to Doing It All Yourself ]

While adding extra hours to the day wasn’t an option, Pepper’s was.

Pepper’s Process

At Pepper’s Personal Assistants, we believe that support isn’t a luxury—it’s a necessity. We know firsthand what it feels like to try to do it all, and worse yet, fall short of your expectations. 

As experts in home management, we were able to help this client get countless hours back in her day by taking care of the unexpected and managing the everyday tasks that pile up. Our client’s personal assistant continues to be thoughtful, dedicated, cheerful, and always one-step ahead of the family’s needs. 

“We are grateful to have found Peppers and our personal assistant…things are better in our family and home because of you all.”

Expecting the Unexpected

Beyond being there for everyday support, our client’s PA has jumped right in to support her through performing the following duties:

  • Managed a backyard remodel project
  • Helped the client set up their second home 
  • Planned themed parties for the kids and helped out onsite
  • Assisted in helping to plan trips for for unexpected family events
  • Put together gift bags for an event the client was hosting

Being Reliable for the Everyday

Not only is our client’s assistant ready to jump in during unexpected projects and events, but maybe most importantly she can reliably take care of everyday recurring tasks. Our client is confident that nothing is falling through the cracks.

This PA handles the following duties for her client:

  • Pays bills
  • Handles cleaning schedule and tidying of client’s homes
  • Gathers and sorts items for recycling and donations
  • Organizes kitchen/laundry room/storage rooms
  • Makes home purchases
  • Does laundry
  • Manages family calendar and scheduling duties
  • Cares for dogs with walks and grooming
  • Establishes monthly home vendors
  • Takes part in holiday prep, including cards, decorating, gift purchasing, and wrapping.

[Related: 10 Things You’d Love To Never Do Again]

A Pepper’s Success Story

Because of Pepper’s Personal Assistants, this client was able to reduce her mental load and finally get ahead of her tasks. She’s no longer torn between what she has to do and what she wants to do—thanks to her PA, she has the time. 

“With our personal assistant on our team,our lives are more manageable and less stressful, and thus we have time to better prepare for our challenges and joyfully celebrate our victories. She contributes daily to the success of our family! We wanted you and everyone at Peppers to share in our appreciation of our personal assistant.”

Our client and her assistant are partners in managing her household, making life easier and less complicated, and allowing the family to focus on the more important things.

Contact Pepper’s Personal Assistants Today!

Pepper’s Personal Assistants was able to give this client the ultimate gift: peace of mind and freedom that comes from having the help you need, when you need it the most. 

Interested in learning more? Contact Pepper’s Personal Assistants today and let’s get started.

Get Started with your household assistant ➔

Featured image via Pexels

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“My PA is incredible—an 11 out of 10—really thoughtful, thorough, intuitive. She is professional but friendly; she has just been great. A couple of times because of things going on with her calendar, Kandis has been flexible—coming 15 minutes later to drop the dog off at puppy play. She has been really great.”


Thoughtful and Detail-Oriented

“My PA is a thoughtful and discerning assistant. She pays attention to details in our home and makes great suggestions for how to improve and optimize our lives. We trust her judgment, and she communicates proactively and frequently. She is always on-site on time and patient with my unpredictable schedule. We communicate frequently, but she’s also very efficient in how we communicate. Great work!”


Super Happy!

“[I] really do think Kandis is setting the bar! Having a new person come into your house can go either way. [I’m] very grateful for the time and energy and people that Pepper’s has. It’s a big step; no suggestions around onboarding. [I’m] really happy that we were able to board Kandis quickly; super happy for the West Seattle support.”


Organizing Superhero

“My PA is really good at organizing; it’s one of her superpowers. Some of the simple reorganizing things that she has done have made a big impact. She organized all the cat stuff in the garage and took the initiative on her own. She’s bright and cheery—no moaning, whining. Very great.”


One of the Best Decisions I’ve Made

“I just wanted to take a few minutes to tell you how much I have appreciated working with all of the Pepper’s staff. My assistant is so generous and thoughtful — she brings value to every interaction. I can’t remember a time when I’ve hired anyone with such a professional and high standard of customer service. Working with you all has been one of the best decisions I’ve made in a very long time!”


10/10 for Sure!

“Missa is a 10/10 for sure! She has been wonderful, and we check in regularly. I’m comfortable communicating with her about questions or requests, and she’s always been very responsive and also seems comfortable checking in if she has any questions for me. [The] biggest help remains pet care and household chores support, plus the help with one-off projects that come up. Missa has all kinds of skills she brings, (e.g., she’s currently putting together a ‘cat highway’ for the living room rafters).”


My Quality of Life Has Improved

“I used to spend every weekend and every evening doing chores and running errands. Now, I’m able to spend the time that I need to on my business, and then I get to enjoy my home and my life and the precious unstructured time that I have. The truth is, my quality of life has improved by having a Pepper’s household assistant here.”


Takes Initiative

“I want to mention what a fantastic personal assistant Billie is to me. We were on vacation last week, and she managed my household and vendors flawlessly. I even had her redecorate my office, and I gave her very little direction other than just to make it nice and functional, and, my goodness, did she ever! She takes initiative in my house in so many other ways but does not overstep or overspend. To strike that balance is really something unique and special. I feel really lucky to have her.”


I’m Blown Away

“[I’m] blown away by how much better the house looks already :)”


Kind, Caring, and Proactive

“My PA is a very caring person. I was incredibly ill last year, and my PA connected the dots that the washing machine had a lot of mold and thought the black specs on my clothes were from that. On her own time, my PA sent me an article about the impact of mold/washing machines. It was so kind of her.”


Goes Above and Beyond

“My PA has gone above and beyond. She’s organized my laundry room while keeping on top of laundry, which made it much easier to stay on top of stuff. She’s always ready to jump in and tackle items. It made this holiday season way less stressful.”