Updated: March 17, 2022

As the coronavirus pandemic enters its third year, the health of our employees and clients remains our top priority. We are committed to following the Centers for Disease Control and Prevention’s COVID-19 guidelines along with applicable requirements from state and local health authorities. 

We recognize that guidance and requirements are constantly changing and will continue to align our processes with the current guidance.

Here is what Pepper’s and our personal assistants are doing to ensure the health and safety of our team and clients amid COVID-19 and related variants:

  • Employees are required to be fully vaccinated and must receive their booster within 30 days of becoming eligible for the booster or within 30 days of their hire date. 
  • Unless masking is requested by the client, employees have the option to wear masks while a household member or vendor is in the same room as them.
  • Employees will communicate prior to working in client homes if any household members are showing COVID-19 symptoms, is considered a close contact of a positive case, or has tested positive for COVID-19.
  • Employees will not work in a client’s home until a negative COVID-19 test is obtained according to CDC guidance for those experiencing symptoms or are close contacts of confirmed COVID cases and will adhere to CDC recommendations for testing following international travel
    • Over-the-counter / at-home antigen tests for those who are experiencing symptoms or are considered a close contact: we will require two negative tests taken at least 24-36 hours apart according to manufacturer guidelines.
  • In the event that an employee tests positive for for COVID-19, they will follow CDC isolation guidelines and will only be allowed to return to a clients home after a 5-day isolation period if fever-free for 24 hours (without the use of fever-reducing medication), improving symptoms and a negative antigen test. Those who do not meet these requirements will not be allowed to return to a clients home until after 10 days of isolation. 

What we need from our clients:

  • Communicate with your personal assistants prior to their arrival if any household members are showing COVID-19 symptoms, is considered a close contact of a positive case, or has tested positive for COVID-19.
  • Follow CDC testing guidance for household members experiencing symptoms or are close contacts of confirmed COVID cases and adhere to CDC recommendations for testing following international travel
  • When possible, relocate household members to areas away from a personal assistant while they are in the home. 
  • If any household members need to be in the same room as their personal assistant they must wear a mask. 
  • Practice social distancing. Maintain at least a 6 foot distance from your personal assistant at all times.
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