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What’s Your Time Worth?

Sep 21, 2020 | Organizational

Pepper's Proven Process
Our process

We know you need help yesterday. That’s exactly why we built a process that gets you support fast, matches you with the right person, and stays by your side through the whole relationship.

Finding a great personal assistant shouldn’t feel like a second job. Managing one shouldn’t either. At Pepper’s, we’ve spent years refining a process that takes the work off your plate from the very first conversation and keeps it there.

90
minutes or less of your time across 3 short meetings. That’s all we need between your first call and your personal assistant getting started in your home. We handle everything in between.

Here’s what the process looks like

A lot happens behind the scenes. Your part is simple.

Discovery call

We know exactly what questions to ask to quickly figure out if we’re a mutual fit, and we’re ready to answer any questions you have.

Service agreement and getting started fee

Simple and transparent. You know exactly what you’re signing up for before anything begins.

Deep dive call

This is where we really get to know you. Your preferences, your household, your communication style, the rhythms of your daily life. The more we understand, the better we match.

Full recruitment on your behalf

We post the job, review every application, conduct multiple rounds of interviews, and complete thorough background and reference checks. You don’t lift a finger.

Meet your Jumpstarter in your home

We understand you need help yesterday. So while your permanent personal assistant is being recruited, we send a Jumpstarter, an experienced Pepper’s team member, into your home right away. Real support starts immediately, no waiting required.

Your personal assistant is hired and trained the Pepper’s Way

Once selected, your personal assistant is trained in our systems, standards, and service philosophy. They’re prepared before they ever walk through your door.

Meet your personal assistant for onboarding

Your Jumpstarter spends the first week training alongside your new personal assistant in your home, passing along everything they’ve learned about how you live and what you need. Your household guide is already filled out with your preferences, your routines, your systems. You don’t have to brief anyone or repeat yourself. We’ve got it handled.

Ongoing check-ins and your Perfect Fit Guarantee

We check in regularly to make sure your expectations are being met as your life evolves. And if something isn’t working, we make it right. Our Perfect Fit Guarantee means that if your personal assistant isn’t the right fit or your needs change, we will seamlessly replace them at no additional cost.

Ongoing employee management, support, and training

Your personal assistant has a manager and it’s not you. We handle performance conversations, raise discussions, and professional development. And when your personal assistant takes time off, our team of trained substitutes means you’re never left without coverage.

We built Pepper’s so that getting great help doesn’t require more of your time and energy. It gives it back.
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Years ago, a friend of mine was trying to justify hiring a housecleaning service. Anna struggled because she thought she “should” do the work herself. After all, her home was small and many of her friends had no problem keeping their places in order. She broke down her salary into an hourly rate and found that it was indeed more cost-effective to outsource this – Anna earned more per hour than the cleaning service would charge her.

There’s nothing wrong with Anna’s approach – it makes perfect sense to be mindful of spending money. But I think it’s time we changed the conversation about outsourcing household management tasks. It’s not about justifying an expense, but rather making an investment in our families and our careers.

Investing in a resource that can take on tasks you don’t have time – or don’t want – to do means you free yourself up for what’s more valuable to you. And perhaps more important than the hours you get back in your day? The ability to concentrate more fully on your family, career, or whatever else you choose, without household chores chipping away that focus.

The difficulties of 2020 have clarified our priorities, and in many cases, driven us to focus on people and emotional health more than ever. Managers and executives are leading teams through challenging circumstances; in many cases, they’re trying to help employees personally cope with stress resulting from the pandemic. Working parents have an added layer of pressure as they manage remote learning for younger children; college-age kids may also be studying at home instead of on campus, making for a full house. All of us are trying to be resources to our colleagues, friends, and families to help them manage uncertainty. But time is not easy to come by, and there are truly not enough hours in the day to accomplish all we want and need to do.

According to the Bureau of Labor Statistics, women in the U.S. spend more than 2 hours a day on household management activities, or more than 15 hours a week. This adds up to a staggering 780 hours a year. The latest figures available are from 2019; my guess is they’re even higher in 2020. We’re spending more time at home and may have more family members living under one roof, which means extra time spent preparing meals and cleaning up, grocery shopping, and laundry, among other activities.

While it’s not possible to outsource all of this activity, think about what might be possible if you delegated a few things. For instance, time spent doing laundry, folding, and putting away clothes could instead be spent helping your kids with schoolwork or going for a walk or bike ride together. Having an assistant take on grocery shopping and meal prep means the final hours of your workday can be focused on finishing a project or talking with colleagues without keeping one eye on the clock since dinner is already underway. Trimming down your list of home to-dos means less work, less time spent thinking about chores, and perhaps fewer disagreements at home about whose turn it is to make dinner or tidy up the living room.

One of my clients has her personal assistant come every Friday. The assistant grocery shops, does the laundry, puts fresh linens on all the beds, and prepares a slow cooker meal to be ready at dinner time. The family starts off the weekend by sitting down to eat together, followed by a movie. I can’t think of a better or more relaxing way to end the workweek and start the weekend.

As we approach the final months of the year, think about what your time is worth. How much value can you get back in your day by delegating what’s not important so you can focus your time on what is? Let us know in the comments.

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