How to Be the Best Personal Assistant

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Being a great personal assistant requires more than just completing to-do lists. The very best personal assistants work actively to better themselves and their services, and are aware that there’s always room for improvement. Whether you work in households or offices, the following tips should help you make that happen.

Be Observant

Good personal assistants follow direction well, but great personal assistants pick up on little things and go the extra mile without even having to be asked. Being observant will allow you greater insight into your boss’s preferences, likes, and dislikes, and help you improve your services accordingly. You may even learn from your boss and how they manage their home or business!

Take Notes

Even the best personal assistants struggle to remember everything, which is why taking notes is essential. Never find yourself without a writing utensil. When your boss spontaneously starts explaining something to you, you’ll want to have details to reference later. We’d even recommend jotting down things that may not seem important, as you never know which details will be of use.

Take Responsibility for Your Mistakes

Most bosses will forgive a mistake, but only if you come forward with it and admit that it was your fault. Making excuses or pretending that you don’t know what happened won’t impress anyone. Instead, own your error and clearly explain how you’ll avoid repeating it in the future. If you keep doing the same thing wrong your boss will think that you don’t learn from your mistakes.

Keep Your Boss Informed

Don’t keep your boss guessing about what’s going on in their home or workplace. This is especially true with things that have gone awry, but is also the case with pleasant surprises. Hearing about something from a coworker or neighbor will make your boss feel ill informed and out of the loop. They may even become suspicious about what’s going on behind the scenes.

Don’t Share Your Boss’s Information

This one should go without saying. As a personal assistant, you’ll be exposed to some of your boss’s personal and confidential information — don’t share it. This would be incredibly unprofessional and would jeopardize both your current position and your future employment opportunities.

Become Indispensable

If you do everything else right, our last recommendation should come naturally. The very best personal assistant is one that becomes absolutely necessary to their boss’s everyday life. This means that you’re anticipating their needs, using your observations to manage everything according to their preferences, and generally making their life easier. It may sound like a lot, but for the best personal assistants, it’s just part of the job.

Pepper’s Personal Assistants specializes in residential personal assistant services. If you think you have the skills to make a great personal assistant, apply to join our team!

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Pepper’s Personal Assistant Reviews

See what it’s really like to work with a Pepper’s personal assistant!

Stress-Free Travel

“One of the massive benefits of having a PA is during travel disruptions. When flights are delayed, the kids are upset, and you’re stuck in customs, coming home to a stocked fridge and a prepared meal eliminates the need for a late-night milk run. You don’t realize the stress these tasks add until you have someone to handle them for you.”


Deep Gratitude!

“The first week with Vincent has gone exceptionally well! I have no questions or concerns, only deep, deep gratitude for the difference he has already made.”



“My PA is incredible—an 11 out of 10—really thoughtful, thorough, intuitive. She is professional but friendly; she has just been great. A couple of times because of things going on with her calendar, Kandis has been flexible—coming 15 minutes later to drop the dog off at puppy play. She has been really great.”


Thoughtful and Detail-Oriented

“My PA is a thoughtful and discerning assistant. She pays attention to details in our home and makes great suggestions for how to improve and optimize our lives. We trust her judgment, and she communicates proactively and frequently. She is always on-site on time and patient with my unpredictable schedule. We communicate frequently, but she’s also very efficient in how we communicate. Great work!”


Super Happy!

“[I] really do think Kandis is setting the bar! Having a new person come into your house can go either way. [I’m] very grateful for the time and energy and people that Pepper’s has. It’s a big step; no suggestions around onboarding. [I’m] really happy that we were able to board Kandis quickly; super happy for the West Seattle support.”


Organizing Superhero

“My PA is really good at organizing; it’s one of her superpowers. Some of the simple reorganizing things that she has done have made a big impact. She organized all the cat stuff in the garage and took the initiative on her own. She’s bright and cheery—no moaning, whining. Very great.”


One of the Best Decisions I’ve Made

“I just wanted to take a few minutes to tell you how much I have appreciated working with all of the Pepper’s staff. My assistant is so generous and thoughtful — she brings value to every interaction. I can’t remember a time when I’ve hired anyone with such a professional and high standard of customer service. Working with you all has been one of the best decisions I’ve made in a very long time!”


10/10 for Sure!

“Missa is a 10/10 for sure! She has been wonderful, and we check in regularly. I’m comfortable communicating with her about questions or requests, and she’s always been very responsive and also seems comfortable checking in if she has any questions for me. [The] biggest help remains pet care and household chores support, plus the help with one-off projects that come up. Missa has all kinds of skills she brings, (e.g., she’s currently putting together a ‘cat highway’ for the living room rafters).”


My Quality of Life Has Improved

“I used to spend every weekend and every evening doing chores and running errands. Now, I’m able to spend the time that I need to on my business, and then I get to enjoy my home and my life and the precious unstructured time that I have. The truth is, my quality of life has improved by having a Pepper’s household assistant here.”


Takes Initiative

“I want to mention what a fantastic personal assistant Billie is to me. We were on vacation last week, and she managed my household and vendors flawlessly. I even had her redecorate my office, and I gave her very little direction other than just to make it nice and functional, and, my goodness, did she ever! She takes initiative in my house in so many other ways but does not overstep or overspend. To strike that balance is really something unique and special. I feel really lucky to have her.”


I’m Blown Away

“[I’m] blown away by how much better the house looks already :)”


Kind, Caring, and Proactive

“My PA is a very caring person. I was incredibly ill last year, and my PA connected the dots that the washing machine had a lot of mold and thought the black specs on my clothes were from that. On her own time, my PA sent me an article about the impact of mold/washing machines. It was so kind of her.”


Goes Above and Beyond

“My PA has gone above and beyond. She’s organized my laundry room while keeping on top of laundry, which made it much easier to stay on top of stuff. She’s always ready to jump in and tackle items. It made this holiday season way less stressful.”