The Pepper’s Way

group shot of pepper's personal assistants staff

The Pepper’s Way has been developed over the past ten years. We’ve learned how to bring ease into our clients’ lives quickly, what makes a great personal assistant, and how clients and their personal assistant can build a successful long term relationship. 

The Pepper’s Way

  • We believe the best personal assistants find joy in making your life as easy as possible.
  • We believe communication is the key to success.
  • We believe in respecting client’s privacy and conducting ourselves with integrity. 
  • We believe in managing up and taking ownership of completing a task.
  • We believe our employees are our biggest asset and take care of them.
  • We believe in Radical Candor; supporting improvement through direct communication.
  • We believe feedback is a gift and an opportunity to course correct.
  • We believe in hiring based on shared values.
  • We believe in vetting vendors and sharing our experiences with the team.
  • We believe in continuous learning and ongoing training.

What Does the Pepper’s Way Mean for Clients?

  1. We listen to your needs and put the time and effort into finding the right personal assistant for you. 
  2. We have a rigorous screening process with 3 interviews, background checks, and reference checks. 
  3. We make it easy to get started by supporting the relationship and providing the tools and documents that have been proven to work. 
  4. We train our employees on effective and efficient communication, and require a weekly 15 minute meeting between clients and their personal assistant. 
  5. We request continuous feedback from our clients to make sure you are set up for long term success. The sooner issues are dealt with, the better. 
  6. We’ve built a Preferred Vendor List over the past 10 years. Vendors are given a rating based on our team’s experience and dropped from the list if they don’t meet our standards. 

What Does the Pepper’s Way Mean for Employees?

  1. We are on your team and here to support you in being successful.
  2. We offer a competitive wage as a W-4 employee, and benefits for all employees including paid time off and retirement matching.
  3. We help set boundaries to avoid burnout, such as business hours, last minute cancellations, and safety policies. 
  4. We have a positive team culture, supporting each other and celebrating wins together. 
  5. We listen to your feedback and suggestions. Our anonymous feedback form is always available. Some of our best improvements have come from employees. 
  6. We provide ongoing team training including leadership, tech tools (Google Workspace, Trello, Pinterest, Lastpass, etc), meal prep and cooking, safety, and self care. 

Contact Pepper’s Personal Assistants Today!

To find out more about The Pepper’s Way and what we’re all about, contact Pepper’s Personal Assistants today!

Related Blogs

Pepper’s Personal Assistant Reviews

See what it’s really like to work with a Pepper’s personal assistant!

Stress-Free Travel

“One of the massive benefits of having a PA is during travel disruptions. When flights are delayed, the kids are upset, and you’re stuck in customs, coming home to a stocked fridge and a prepared meal eliminates the need for a late-night milk run. You don’t realize the stress these tasks add until you have someone to handle them for you.”


Deep Gratitude!

“The first week with Vincent has gone exceptionally well! I have no questions or concerns, only deep, deep gratitude for the difference he has already made.”



“My PA is incredible—an 11 out of 10—really thoughtful, thorough, intuitive. She is professional but friendly; she has just been great. A couple of times because of things going on with her calendar, Kandis has been flexible—coming 15 minutes later to drop the dog off at puppy play. She has been really great.”


Thoughtful and Detail-Oriented

“My PA is a thoughtful and discerning assistant. She pays attention to details in our home and makes great suggestions for how to improve and optimize our lives. We trust her judgment, and she communicates proactively and frequently. She is always on-site on time and patient with my unpredictable schedule. We communicate frequently, but she’s also very efficient in how we communicate. Great work!”


Super Happy!

“[I] really do think Kandis is setting the bar! Having a new person come into your house can go either way. [I’m] very grateful for the time and energy and people that Pepper’s has. It’s a big step; no suggestions around onboarding. [I’m] really happy that we were able to board Kandis quickly; super happy for the West Seattle support.”


Organizing Superhero

“My PA is really good at organizing; it’s one of her superpowers. Some of the simple reorganizing things that she has done have made a big impact. She organized all the cat stuff in the garage and took the initiative on her own. She’s bright and cheery—no moaning, whining. Very great.”


One of the Best Decisions I’ve Made

“I just wanted to take a few minutes to tell you how much I have appreciated working with all of the Pepper’s staff. My assistant is so generous and thoughtful — she brings value to every interaction. I can’t remember a time when I’ve hired anyone with such a professional and high standard of customer service. Working with you all has been one of the best decisions I’ve made in a very long time!”


10/10 for Sure!

“Missa is a 10/10 for sure! She has been wonderful, and we check in regularly. I’m comfortable communicating with her about questions or requests, and she’s always been very responsive and also seems comfortable checking in if she has any questions for me. [The] biggest help remains pet care and household chores support, plus the help with one-off projects that come up. Missa has all kinds of skills she brings, (e.g., she’s currently putting together a ‘cat highway’ for the living room rafters).”


My Quality of Life Has Improved

“I used to spend every weekend and every evening doing chores and running errands. Now, I’m able to spend the time that I need to on my business, and then I get to enjoy my home and my life and the precious unstructured time that I have. The truth is, my quality of life has improved by having a Pepper’s household assistant here.”


Takes Initiative

“I want to mention what a fantastic personal assistant Billie is to me. We were on vacation last week, and she managed my household and vendors flawlessly. I even had her redecorate my office, and I gave her very little direction other than just to make it nice and functional, and, my goodness, did she ever! She takes initiative in my house in so many other ways but does not overstep or overspend. To strike that balance is really something unique and special. I feel really lucky to have her.”


I’m Blown Away

“[I’m] blown away by how much better the house looks already :)”


Kind, Caring, and Proactive

“My PA is a very caring person. I was incredibly ill last year, and my PA connected the dots that the washing machine had a lot of mold and thought the black specs on my clothes were from that. On her own time, my PA sent me an article about the impact of mold/washing machines. It was so kind of her.”


Goes Above and Beyond

“My PA has gone above and beyond. She’s organized my laundry room while keeping on top of laundry, which made it much easier to stay on top of stuff. She’s always ready to jump in and tackle items. It made this holiday season way less stressful.”