If Household Assistants Aren’t Just for Celebrities, Who Are They For?

Jun 26, 2024 | Grocery, Health, Home, Organizational, Outsourcing, Residential

smiling family of three using tablet to manage financials together at kitchen table

Pepper's Proven Process

Our process

We know you need help yesterday. That’s exactly why we built a process that gets you support fast, matches you with the right person, and stays by your side through the whole relationship.

Finding a great personal assistant shouldn’t feel like a second job. Managing one shouldn’t either. At Pepper’s, we’ve spent years refining a process that takes the work off your plate from the very first conversation and keeps it there.

minutes or less of your time across 3 short meetings. That’s all we need between your first call and your personal assistant getting started in your home. We handle everything in between.

Here’s what the process looks like

A lot happens behind the scenes. Your part is simple.

Discovery call

We know exactly what questions to ask to quickly figure out if we’re a mutual fit, and we’re ready to answer any questions you have.

Service agreement and getting started fee

Simple and transparent. You know exactly what you’re signing up for before anything begins.

Deep dive call

This is where we really get to know you. Your preferences, your household, your communication style, the rhythms of your daily life. The more we understand, the better we match.

Full recruitment on your behalf

We post the job, review every application, conduct multiple rounds of interviews, and complete thorough background and reference checks. You don’t lift a finger.

Meet your Jumpstarter in your home

We understand you need help yesterday. So while your permanent personal assistant is being recruited, we send a Jumpstarter, an experienced Pepper’s team member, into your home right away. Real support starts immediately, no waiting required.

Your personal assistant is hired and trained the Pepper’s Way

Once selected, your personal assistant is trained in our systems, standards, and service philosophy. They’re prepared before they ever walk through your door.

Meet your personal assistant for onboarding

Your Jumpstarter spends the first week training alongside your new personal assistant in your home, passing along everything they’ve learned about how you live and what you need. Your household guide is already filled out with your preferences, your routines, your systems. You don’t have to brief anyone or repeat yourself. We’ve got it handled.

Ongoing check-ins and your Perfect Fit Guarantee

We check in regularly to make sure your expectations are being met as your life evolves. And if something isn’t working, we make it right. Our Perfect Fit Guarantee means that if your personal assistant isn’t the right fit or your needs change, we will seamlessly replace them at no additional cost.

Ongoing employee management, support, and training

Your personal assistant has a manager and it’s not you. We handle performance conversations, raise discussions, and professional development. And when your personal assistant takes time off, our team of trained substitutes means you’re never left without coverage.

      We built Pepper’s so that getting great help doesn’t require more of your time and energy. It gives it back.
    

Ready to get started?

Relief is just a click away.

Book a quick call

Outsourcing household chores isn’t a privilege reserved only for the rich. You also need time for yourself, and you shouldn’t have to spend all of it on mundane housekeeping tasks. While life is full of less-than-glamorous chores, no one needs—or wants—a calendar packed with nothing but running errands, doing laundry, and preparing meals.

Having a household assistant doesn’t mean being waited on hand and foot—it simply means having help to manage the tasks you don’t have time to complete.

What does a household assistant really do?

Depending on your lifestyle and schedule, household assistants can assist with any number of chores in your home, including the ones you dislike most. Your assistant can manage all of the following:

Running errands or shopping
Planning and preparing meals and washing dishes
Doing laundry and dropping off dry cleaning
Tackling home maintenance tasks
Organizing and tidying
Managing appointments

[Related: ]

Common Misconceptions About Household Assistants

Many people think household assistants are just for celebrities, but anyone can benefit from the help of an assistant—especially if you’re also juggling a career, family, and other responsibilities. In fact, one Harvard professor says that outsourcing household chores can make you feel as happy as getting a sizable salary increase.

Perhaps you have a lot on your to-do list, but you’re not sure you have enough for a household assistant to do. In reality, there’s no shortage of tasks your personal assistant can take care of for you.

In more than a decade of service, Pepper’s assistants have never struggled to find things to do. In fact, there are probably a few things you didn’t expect a household assistant could handle, such as:

Managing home renovation and redecorating projects
Planning travel, including packing and unpacking
Planning parties, including setting up and cleaning up
Scheduling and supervising vendors
Caring for pets (e.g., dog walks, vet visits, and trips to doggie daycare)
Paying bills
Decorating for holidays

And that’s only scratching the surface. A private home assistant goes beyond chores and day-to-day housekeeping to ensure your time remains exactly that: yours.

Why choose Pepper’s Personal Assistants?

We understand getting household help isn’t just a matter of finding someone to take care of your to-do list. You also need to connect with someone you trust who understands your preferences. You don’t want just a pair of hands; you need the right person—one who can handle your responsibilities as well as you would.

This is exactly what we strive for at Pepper’s. We offer a tailored approach to home maintenance and management, helping busy professionals—not just the uber-wealthy—get the helping hand they need.

[Related: ]

But Don’t Take It from Us …

We believe the best household assistants find joy in making your life easy, taking ownership of household tasks, and conducting themselves with integrity at all times. And that’s exactly what you get with Pepper’s. Here’s a sampling of what some of our clients have to say about working with a Pepper’s personal assistant:

“We went on vacation, and everything went really well. It was so lovely to have the peace of mind while traveling that the house was fully taken care of. Our personal assistant managed my household and vendors flawlessly, and we had groceries and a full meal ready for us after a long journey back.”

—Anura, client
_______

“My PA is really good at organizing. It’s one of her superpowers. Some of the simple reorganizing things that she has done have made a big impact. For instance, she finally can see stuff in her cupboards. Master genius on this. Another example is how she organized all the cat stuff in the garage and took the initiative on her own. She’s bright and cheery—no moaning, whining. Very great.”

—Emma, client

________

“With our personal assistant on our team, our lives are more manageable and less stressful, and thus, we have time to better prepare for our challenges and joyfully celebrate our victories. She contributes daily to the success of our family!”

—Case Study: How One Mom Got Back Her Time

Outsource household chores—and much more.

Getting household help isn’t unrealistic or unattainable. It’s also not reserved for celebrities, high-profile influencers, or the super-wealthy. You, too, can get household help and make more time for what matters most in your life.

With a household assistant, you no longer have to feel overwhelmed by the responsibilities of managing a home, family, and career. You can tackle everyday household chores and the dream projects that have been on your to-do list for a while.

See how a household assistant made a dramatic difference in the life of one busy professional. Download Chores and Beyond: A Case Study Exploring the Full Potential of What a Household Assistant Can Do for You.